THE DIGILOG 'ADVANCED VALIDATION SOLUTION' IS DESIGNED TO ENHANCE YOUR BUSINESS OBJECTIVES BY ACCURATELY AND EFFICIENTLY VALIDATING CONVERSATION BASED TRANSACTIONS.

Our unique AVS:RiskMaster software enables the fast & accurate validation of genuine customers whilst identifying key risk issues associated with a claim, application or dispute, irrespective of the customers past, profile or geographic location.

What our customers are saying

  • eSure believes in this technology and we believe it can cut fraud. We want to reward honest claimants with faster service and lower premiums, so we consider this technology an important step. Voice Risk Analysis cannot disadvantage a genuine claimant, it will only ever speed up their claim. It will, however, provide an indicator of […]

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    • Gordon Hannah, eSure Head of Claims
  • We have seen an enormous increase in fraud savings coupled to a massive reduction in the number of complaints in the days pre Digilog. Another benefit is that the AVS styled questions help our genuine customers to provide much more accurate information, helping us to improve the overall efficiency of our processing. AVS is helping […]

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    • Adrian Furness, Covea Insurance Claims Director
  • Only Young Drivers (OYD) have worked in partnership with Digilog for over five years using the Advanced Validation Screening (AVS) process to screen motor insurance applications for 17-25 year olds. Trained agents use the Digilog process and AVS techniques to assess young drivers attitudes towards driving and offer highly competitive car insurance to responsible young […]

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    • Jon Kirk, Managing Director, Selecter Insurance Services (Trading as Only Young Drivers)
  • A major part of our recruitment challenge is to provide evidence to hiring managers that we have done all we can to minimise the risks associated with hiring staff for environments where many of the service users – often children and the elderly – are particularly vulnerable. Working with these groups requires both the right […]

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    • Tim Wood – Managing Director, ChalkFace Recruitment Ltd
  • This positive and encouraging news from the pilot shows that this technology is helping to combat benefit fraud. It is also making it quicker and easier to review claims, especially for those people who are genuinely entitled to benefits.

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    • James Plaskitt, Former Anti-Fraud Minister for the DWP
  • AVS has delivered real benefits for Coventry City Council and our customers. Not only are we now able to pay genuine claims much quicker, we are also safeguarding funds by ensuring that higher levels of fraud are identified accurately and efficiently before claims enter payment. In addition, we have found that our customers are very […]

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    • Leslie Dunn, Benefits Manager, Coventry City Council
  • The Digilog AVS process in combination with our own screening processes for detection of fraud has been a complete success. We fully recommend implementation of the Digilog system for screening of risk data to increase the performance of an account by prevention of fraud.

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    • Nathan Bird, Managing Director, Grayson’s Insurance Brokers

About the company

Digilog UK Ltd is the leading provider of Integrated Risk-Reduction Solutions and bespoke training for validating integrity within conversation-based transactions such as Applications, Claims, Customer Disputed Transactions and Investigative Interviews. We call our unique approach the Advanced Validation Solution (AVS). At Digilog, we design and deliver our pioneering solutions to meet the differing and unique risk exposures of individual businesses and their varied processes. Our training approach is designed to be integrated into your business objectives. AVS is designed to handle calls efficiently and effectively whatever the volume whilst delivering the highest levels of customer service. It enables the fast & accurate validation of genuine customer claims / applications / transactions & highly focused identification of key integrity risk issues.

Riskmaster

Introducing AVS:RiskMaster Digilog's powerful and user friendly tool for assessing risk within a real time conversations. AVS:RiskMaster brings together the very best of Cognitive Interviewing, Behavioural Analysis, Voice Risk Analysis technology, Intelligent Questioning, Applied Psychology and Conversation Management into one ergonomic interface designed for efficient and user-friendly processing.

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