Digilog UK Ltd is a leading provider of Integrated Risk-Reduction Solutions and bespoke training for validating integrity within conversation-based transactions such as Applications, Claims, Customer Disputed Transactions and Investigative Interviews. We call our unique approach the Advanced Validation Solution (AVS).
At Digilog, we design and deliver our pioneering solutions to meet the differing and unique risk exposures of individual businesses and their varied processes our training approach is designed to be integrated into your business objectives. AVS is designed to handle calls efficiently and effectively whatever the volume whilst delivering the highest levels of customer service. It enables the fast & accurate validation of genuine customer claims / applications / transactions & highly focused identification of key integrity risk issues.
Digilog’s innovative Advanced Validation Solution is also geared to provide a fast, effective and efficient process for validating integrity within conversations using our specialist software AVS:RiskMaster.
AVS:RiskMaster brings together the very best of Cognitive Interviewing, Behavioural Analysis, Voice Risk Analysis Technology (optional), Intelligent Questioning, Applied Psychology and Conversation Management Techniques into one ergonomic interface designed for efficient and user-friendly processing.
Our Management Team has years of professional experience in the areas of Claims & Fraud Risk Management, Fraud Investigation, Business Process Enhancement, Training and Customer Service.
Client’s feedback and results show that the AVS approach and training is incredibly accurate at identifying genuine customers, leaving you free to concentrate valuable resources on validating information that indicates risk. This has significantly increased the power of our clients to identify and defeat fraudulent activity whilst enhancing their genuine consumer’s experience through fast, fair, accurate and cost-effective validation.
We currently count Covea, eSure, Only Young Drivers, Direct Group, Chaucer, Brownsword Group, Right Choice Insurance, and numerous Public Sector (Local Authorities) organisations, both in the UK and abroad, among our growing portfolio of clients.