Gordon Hannah, eSure Head of Claims
eSure believes in this technology and we believe it can cut fraud. We want to reward honest claimants with faster service and lower premiums, so we consider this technology an important step.
Voice Risk Analysis cannot disadvantage a genuine claimant, it will only ever speed up their claim. It will, however, provide an indicator of potentially fraudulent claims and can help direct the search for concrete evidence of fraud. If none is found, the claim will be paid as with any other.
Adrian Furness, Covea Insurance Claims Director
We have seen an enormous increase in fraud savings coupled to a massive reduction in the number of complaints in the days pre Digilog.
Another benefit is that the AVS styled questions help our genuine customers to provide much more accurate information, helping us to improve the overall efficiency of our processing. AVS is helping us to fast track genuine claims to settlement, often 50% faster than before.
Jon Kirk, Managing Director, Selecter Insurance Services (Trading as Only Young Drivers)
Only Young Drivers (OYD) have worked in partnership with Digilog for over five years using the Advanced Validation Screening (AVS) process to screen motor insurance applications for 17-25 year olds.
Trained agents use the Digilog process and AVS techniques to assess young drivers attitudes towards driving and offer highly competitive car insurance to responsible young drivers.
Using the Digilog AVS process to assess young drivers attitudes towards driving has resulted in an overall reduction in claims for insurers and an improved loss ratio by only insuring responsible and safe young drivers. This has helped OYD to develop successful partnerships with several large UK insurers and create a unique proposition in the very challenging area of insurance for young drivers. The Digilog OYD approach also provides a viable alternative to telematics by assessing the policyholders attitude towards driving before a policy is issued.
It has been an exciting five years and we look forward to a long and successful future using the Digilog AVS process to provide young drivers with competitive car insurance.
Tim Wood – Managing Director, ChalkFace Recruitment Ltd
A major part of our recruitment challenge is to provide evidence to hiring managers that we have done all we can to minimise the risks associated with hiring staff for environments where many of the service users – often children and the elderly – are particularly vulnerable. Working with these groups requires both the right motivation and relevant experience. AVS is a tool that can help us to screen out applicants who are not the right fit for these jobs, have an inappropriate history, or in the worst cases, are deliberately looking to infiltrate the world of care for other purposes.
James Plaskitt, Former Anti-Fraud Minister for the DWP
This positive and encouraging news from the pilot shows that this technology is helping to combat benefit fraud. It is also making it quicker and easier to review claims, especially for those people who are genuinely entitled to benefits.
Leslie Dunn, Benefits Manager, Coventry City Council
AVS has delivered real benefits for Coventry City Council and our customers. Not only are we now able to pay genuine claims much quicker, we are also safeguarding funds by ensuring that higher levels of fraud are identified accurately and efficiently before claims enter payment. In addition, we have found that our customers are very happy with the process and our staff enjoy the additional skills and working with such a ground breaking process.
Nathan Bird, Managing Director, Grayson’s Insurance Brokers
The Digilog AVS process in combination with our own screening processes for detection of fraud has been a complete success. We fully recommend implementation of the Digilog system for screening of risk data to increase the performance of an account by prevention of fraud.