Customer benefits

In today’s competitive landscape, focusing merely on cost reduction is no longer sufficient to building a sustainable long-term competitive advantage. Successful companies have realised that satisfying the needs of their customers through excellent customer service, as well as offering the right products and solutions, is the key to achieving this difficult goal.

Digilog’s Advanced Validation Solutions have been developed with exactly these ideals in mind. Fast, efficient and effective validation dramatically enhancing your service levels to the very highest standards.

Digilog’s AVS enables companies to identify genuine customers at the earliest opportunity and empowers them to fast-track these valuable customers within minutes.

In summary, key benefits include:

  • 70% of customers fast-tracked, often in as little as 10 minutes
  • Empowered front-line staff can make instant decisions that really help genuine customers
  • Enhanced probability of genuine customer retention
  • Claims lifecycle down as much as 75%
  • Complaints ratio regularly at or near 0%