Fast tracking

The primary objective of AVS is to identify genuine customers swiftly and in real time by enabling operators to accurately assess risk in statements as they are actually reported by customers.

Conversation Management Techniques ensure that the conversation is empathic, gaining the customer’s ‘buy-in’ thus enhancing the customer’s experience.

Cases assessed as having little or no relevant risk are subsequently streamed for fast-track settlement. Those that cannot be immediately passed to the fast-track are retained for more in-depth validation work.