Gordon Hannah, eSure Head of Claims

eSure believes in this technology and we believe it can cut fraud. We want to reward honest claimants with faster service and lower premiums, so we consider this technology an important step.

Voice Risk Analysis cannot disadvantage a genuine claimant, it will only ever speed up their claim. It will, however, provide an indicator of potentially fraudulent claims and can help direct the search for concrete evidence of fraud. If none is found, the claim will be paid as with any other.