Leslie Dunn, Benefits Manager, Coventry City Council

AVS has delivered real benefits for Coventry City Council and our customers. Not only are we now able to pay genuine claims much quicker, we are also safeguarding funds by ensuring that higher levels of fraud are identified accurately and efficiently before claims enter payment. In addition, we have found that our customers are very happy with the process and our staff enjoy the additional skills and working with such a ground breaking process.