Benefits

As a result of our proven experiences, we are confident that we can deliver the following benefits:

Swift, focused and friendly service for your customers
Fast-track settlements for genuine customers
Defensible repudiation decisions
Huge savings in fraud costs

Enhanced job satisfaction and a corresponding improvement in staff retention
Greater marketplace competitiveness
Significantly enhanced profitability

In summary, key benefits include:

70% of customers fast-tracked, often in as little as 10 minutes
Empowered front-line staff can make instant decisions that really help genuine customers
Enhanced probability of genuine customer retention
Claims lifecycle down as much as 75%
Complaints ratio regularly at or near 0%
Up-skilling of staff providing greater stimulation and personal development
Greater job satisfaction, stability and security
Gateway accredited training

The Digilog Solution is a powerful, innovative and unique process delivered by a professional, world-leading company.

At the centre of our innovative solutions lies the powerful proposition that will have a beneficial Triple-Line effect on your three most important groups of stakeholders, thus positively impacting the performance of your organisation.

Your Customers: through improved customer service and faster processing for the genuine.

Your Shareholders: through improved fraud detection rates, lower handling/investigation costs and reduced settlement costs – all leading to higher propensity for profitability.

Your Employees: through empowerment, personal development and job satisfaction and ultimately the knowledge that they really are making a difference.

As a result of our proven experiences, we are wholly confident that our holistic approach will deliver the following benefits: