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As a result of our proven experiences, we are confident that we can deliver the following benefits:

  • Swift, focused and friendly service for your customers
  • Fast-track settlements for genuine customers
  • Defensible repudiation decisions
  • Huge savings in fraud costs
  • Enhanced job satisfaction and a corresponding improvement in staff retention
  • Greater marketplace competitiveness
  • Significantly enhanced profitability

In summary, key benefits include:

  • 70% of customers fast-tracked, often in as little as 10 minutes
  • Empowered front-line staff can make instant decisions that really help genuine customers
  • Enhanced probability of genuine customer retention
  • Claims lifecycle down as much as 75%
  • Complaints ratio regularly at or near 0%
  • Up-skilling of staff providing greater stimulation and personal development
  • Greater job satisfaction, stability and security
  • Gateway accredited training

The Digilog Solution is a powerful, innovative and unique process delivered by a professional, world-leading company.

At the centre of our innovative solutions lies the powerful proposition that will have a beneficial Triple-Line effect on your three most important groups of stakeholders, thus positively impacting the performance of your organisation.

Your Customers: through improved customer service and faster processing for the genuine.

Your Shareholders: through improved fraud detection rates, lower handling/investigation costs and reduced settlement costs – all leading to higher propensity for profitability.

Your Employees: through empowerment, personal development and job satisfaction and ultimately the knowledge that they really are making a difference.

As a result of our proven experiences, we are wholly confident that our holistic approach will deliver the following benefits: