Digilog’s unique solutions have been developed not only to improve customer service, increase fraud detection and lower costs but also to have a positive impact on an organisation’s employees.
By empowering front-line employees to make key decisions, our clients have regularly shown that staff motivation is greatly increased through engagement within a dynamic, cutting edge, purposeful process and ownership of responsibility. These new skills and vibrant processes are opening up exciting career paths for front-line staff. Correspondingly, staff turnover has regularly seen dramatic reductions.
In summary, key benefits include:
- Call handlers empowered within a dynamic and engaging process
- Up-skilling of staff providing greater stimulation and personal development
- Greater job satisfaction, stability and security
- Gateway accredited training