DEKRA Spain Deploy Digilog’s Voice Risk Analysis Software


Following on from the successful integration of Digilog’s solution, incorporating Voice Risk Analysis (VRA) technology within their operation in Belgium, DEKRA Spain are now following suit in enhancing their validation procedure.

Live conversational transactions be it applications or claims are Digilog’s forte. The operator utilises an intelligently designed script, to lead the conversation and assess any potential underlying risk issues. Operators receive extensive training in order to maximise the impact of the solution which is supported by effective Conversation Management, productive questioning and evidencing of key risk areas.

Lior Koskas, Managing Director commented, “The Digilog solution has already demonstrated that it can stand the test of time, this is not a product which will be ‘out of fashion’ within a year or two. We are continually working on its development so as to ensure we maintain the highest levels of reliability, stability and usability.

Like DEKRA, many Insurance companies, be it Brokers or Suppliers could benefit from implementing our technology at the front end of their business process (i.e. Application or FNOL), mitigating risk in the first instance so as to ensure a great book of business.

DEKRA Spain is therefore yet another fantastic opportunity for us to showcase its potential and we look forward to seeing the positive impact that the combined technology and training will have for them.”

DEKRA Claims Services added “We find this tool extremely useful; it is versatile which means that it can be applied across a range of insurance fields. We now use the Digilog solution at the forefront of all material and injury cases and have already begun to see the positive impact robust fraud detection has had on our operation. This was the missing piece in the jigsaw as our experienced Claims Adjusters are now able to pinpoint specific risk issues in support of initial ‘gut feelings’.