Described as ‘a powerful tool’, the aim of Conversation Management is to deploy a structured interview framework as a means of obtaining information from the interviewee in their own words, whether in person or over the phone or video call.
It requires the interviewer to approach the interview with an open-mind in order to effectively evaluate and assess the relevance of risk presented in the information provided, to establish whether the interviewee is being truthful or deceptive.
It is the most practical and effective investigative interviewing method, combining communications skills and advanced questioning techniques to probe for relevant information in a non-adversarial fashion.
We design the interview framework in line with current processes and propensity of risk, at all levels, supported with a comprehensive training and mentoring suite to enable investigators and handlers to develop and embed the skills.
Our unique software enables the fast & accurate validation of genuine callers whilst identifying key risk issues associated with a claim, application or dispute, irrespective of the customers past, profile or geographic location.
Our solutions are designed to assist in the following areas:
Design, implementation, training and support is provided by Digilog.