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Training

Accredited training programmes, modular in design,
with courses customised to suit your requirements.

Fraud Awareness

Designed for induction or existing employees who require fraud awareness training, this fraud detection and awareness training course has been developed to help insurers and brokers spot fraud in today’s modern insurance environment. The modular training course is delivered remotely via eLearning.

All businesses within the insurance market are faced with the prospect of dealing with the risk of fraud as a growing threat and there is no hiding place for those who fail to train their workforce.

Using our CPD Accredited online training is a great way to ensure that fraud awareness training is standardised across the business. The course is delivered by eLearning, which allows flexibility and is an easy-to-use and engaging addition to your training plan for new and existing members of staff.

The course explores numerous aspects of fraud, providing an understanding of:

  • The Fraud Act/Fraudulent Offences
  • Donald Cressey’s Fraud Triangle
  • Fraud legislation covering The Consumer Insurance Act and The Insurance Act
  • The financial, social, and emotional impact fraud has on society
  • Categories of Fraudsters
  • Fraud Prevention Agencies operating in the collaboration to fight fraud
  • The steps that can be taken to prevent and detect fraud

Course Duration: 1 hour

Price On Application. Discounts are available for volume bookings.

For further information or to book this course please contact andy.mcgeown@digiloguk.com

Risk Screening and Conversation Management Techniques

This course includes the methodology behind effective conversation management, intelligent questioning, listening techniques and robust risk assessment when identifying truthful and deceptive statements. It incorporates eLearning, group discussions, worksheets and assessments, case studies and practical exercises in developing knowledge, skills, techniques and confidence in a safe and controlled environment. Training is further supported by a comprehensive mentoring suite whereby we provide a development mechanism when moving from the ‘virtual classroom’ into the ‘live environment’.

Our CPD Accredited training, can be delivered onsite in a classroom environment or remotely using various applications (Teams, Zoom, WebEx etc). All training charged at £600 per day.

Course Modules

  • Introduction to Fraud & Risk Analysis
  • Listening Skills
  • Understanding Truth, Risk & Deception
  • Narrative Integrity Analysis (NIA)
  • NIA Case Study
  • Conversation Management & Intelligent Questioning
  • Trainer & Student Q&A Sessions
  • Workshops, Case Studies and Role-Plays
  • Mentoring Support (optional)

Course Duration 2 to 3 days subject to requirements

Specific modules can be selected to create a bespoke course as required.

For further information or to book this course please contact andy.mcgeown@digiloguk.com

Interviewing and Fraud Investigations Techniques

Incorporating Cognitive Interviewing and Conversation Management, alongside an Interview Framework, Advanced Questioning, Listening Techniques and unique verbal indicators to support focused and robust risk assessment. The most practical investigative interviewing method to effectively identify, evaluate and intelligently question risk issues presented in a non-adversarial fashion.

Training has been designed utilising eLearning, group discussions, worksheets, assessments, case studies and practical exercises to maximise the student learning potential in developing their knowledge, skills, techniques and confidence and to ensure learners are engaged throughout.

Supported by comprehensive mentoring to aide transition from the ‘virtual classroom’ into the ‘live environment’.

Our CPD Accredited training, can be delivered onsite in a classroom environment or remotely using various applications (Teams, Zoom, WebEx etc). All training charged at £600 per day.

Course Modules

  • Introduction to Fraud & Risk Analysis
  • Listening Skills
  • Understanding Truth, Risk & Deception
  • Narrative Integrity Analysis (NIA)
  • NIA Case Study
  • Conversation Management & Intelligent Questioning
  • Recording and Analysing Verbal Statements
  • Trainer & Student Q&A Sessions
  • Workshops, Case Studies and Role-Plays
  • Mentoring Support (optional)

Course Duration 3 to 4 days subject to requirements

Specific modules can be selected to create a bespoke course as required.

For further information or to book this course please contact andy.mcgeown@digiloguk.com

Accredited Fraud Technician (AFT)

The Accredited Fraud Technician (AFT) Course is a comprehensive introduction to counter fraud and designed for personnel who deal with fraudulent cases at desktop, manage ongoing investigations or deal with fraud enquiries. The course explores numerous aspects of fraud and the application of investigative interviewing techniques.

The course duration is 4 days and can be delivered either onsite or remotely online, employing a variety of training methods to meet each individual preferred learning style, including eLearning, group work, practical exercises & case studies. The course is delivered by Digilog Accredited Trainers and is accredited by The CPD Certification Service (CPD). To support delegate learning & successful accreditation, assessment is via 4 written knowledge checks spread over the course of the week.

The course explores numerous aspects of fraud, providing an understanding of:

  • The Fraud and Theft Acts and other relevant acquisitive crime legislation (including, UK Bribery Act 2010/Computer Misuse Act 1990/Identity Documents Act 2010)
  • Core principles of evidence gathering provenance, continuity, security, integrity, and inventory
  • Human rights legislation and the impact on investigations
  • Compliance with procedural legislation including data protection, whistleblowing, and disclosure of investigative material
  • Fundamentals of investigative interviewing and managing an investigation
  • And much more

The course is designed for a maximum of 8 delegates at a cost of £970 per delegate, including accreditation and certification.

Discounts are available for repeat bookings

For further information or to book this course please contact andy.mcgeown@digiloguk.com

DiVA Technology

Digital intelligence Voice Analysis (DiVA), is the latest innovative approach utilising voice data for risk identification and information validation, incorporating machine learning capabilities.

Solutions For Business

Digilog works with public, private and government sectors to detect and prevent deception and fraudulent activity.

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