Training Programmes & Modules

The objective of the accreditation is to provide a benefit to learners in developing their skills and knowledge required when assessing risk in conversations, across all levels of investigation. Our qualifications are recognised as proof of skills and achievements, supporting further progression within organisations. Learners also recognise the benefits for both personal and career development, which makes a real difference in terms of staff satisfaction and retention.

Accredited Training Programmes

Level 2 Award in Risk Screening and Conversation Management Techniques
Level 3 Award in Risk Screening and Conversation Management Techniques
Level 3 Extended Award in Risk Screening and Conversation Management Techniques
Level 3 Award in Role of The Mentor Risk Screening and Conversation Management Techniques

Customer Management & Communication Skills (Claims Service Centre Staff / FNOL)
Advanced Interviewing & Communication Skills (SIU Team, Claims Handling Teams, Investigators, Loss Adjustors)
Quality Assurance & Mentor Development Programme
Fraud Awareness

Modules

Introduction to Fraud & Risk Analysis
Understanding Truth, Risk & Deception
Narrative Integrity Analysis
Listening Skills
NIA Case Study
Conversation Management & Intelligent Questioning
Dealing with Difficult Behaviour.
Recording & Analysing Statements
Digilog Technology
Role-Plays & Workshops
Narrative Integrity Analysis & Digilog Technology Assessments
Live Mentoring
Role of the Mentor
Mentor Recorded Calls
Mentor Live Calls

For further information relating to training, please contact Andy McGeown, Digilog Director of Training Andy.McGeown@digiloguk.com

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