The Innovative Technology Approach

DiVA is designed to be compatible with, and capable of integrating, machine learning and artificial intelligence (AI) technologies. These capabilities could enable DiVA to learn from experience and improve its performance over time, supporting faster and more accurate results across business operations and contact centres. Combining machine learning with AI and cognitive techniques could further enhance DiVA’s ability to process and analyse large volumes of calls effectively.

The latest ground-breaking Voice Analysis technology at the heart of Digilog’s Solution uses dynamic and highly innovative algorithms and cognitive indication based methodology to produce a powerful computerised analysis of risk in conversation.

The pre-existing stress levels (which can vary considerably) of each caller are always considered before voice analysis, and other indicators, are applied.

This ensures that analysis is tailored to accommodate the individual’s unique set of circumstances at the specific time when their responses are analysed.

Digilog’s solution and technology are adapted to meet various needs and deployed in any area where information provided during a conversation needs to be validated.

DiVA Core™

DiVA Core™ technology utilises machine learning and artificial intelligence to create reference points within the voice spectrum, to identify an individual’s unique ‘voice pattern'. By creating a baseline, parameters are generated either side of this baseline which allows our technology to identify any breaches, where the operator assesses relevancy, in real time. Alternately, our technology can be deployed to provide a data report where high risks identified within the call are logged, allowing for referral and a secondary review of higher risk calls.

Core ‘Plug & Play’ option

For high-volume call handling (office & home workers)

DiVA Duo™

DiVA Duo™ combines the core technology alongside conversation management techniques and an embedded interview framework, which supports focused risk assessment, allowing the capture of behavioural indicators that relate to the fundamental risk presented.

Our technology is never used in isolation and will always include the human element in the overall assessment of the conversation. This is at the heart of our dual approach to risk identification and information validation.

Duo ‘Advanced’ option:

For conversations of concern.

All the features of Core ‘Plug & Play' plus…

Installing DiVA

DiVA can be installed locally or on a cloud-based server which will securely collate the verified data from each completed call to develop and improve the accuracy of the bespoke voice patterns through a machine learning mechanism.